Privacy Policy

1. Who we are

This website is run by K S R Enterprise (trading as KSR Thread House), 2/2/1, Venkatraman Road, Shevapet, Salem, Tamil Nadu 636002, India. For privacy questions write to ksrthreadhouse@gmail.com.

2. What we collect

• Account details: your name, mobile number and/or email address.
• Order details: delivery addresses, the items you buy or save to your wishlist, order and payment status, and GSTIN if you are a business buyer.
• Technical data: browser, device and basic usage information, and cookies that keep you logged in and your cart saved.
• We never see or store your card number, UPI PIN or net-banking password. Payments are handled by our payment partner, Razorpay.

3. How we use it

• To create your account, send login codes (OTP) and keep you logged in.
• To process, pack, ship and invoice your orders, and handle returns and refunds.
• To send order updates by email, SMS or WhatsApp. If you opt in, we may also send offers; you can opt out at any time.
• To prevent fraud and keep the website secure, and to meet legal and tax requirements (for example GST invoices).

4. Who we share it with

Only the services needed to complete your order: payment gateway (Razorpay), courier and shipping partners (for example Shiprocket and the courier that delivers to you), messaging providers (WhatsApp, SMS, email) and our website hosting provider. They may use your information only to provide their service to us. We may disclose information when the law requires it.

5. How long we keep it

We keep account and order records for as long as your account is active and as long as the law requires us to keep tax and accounting records.

6. Your choices

You can view and edit your details in My Account. To correct or delete your data, or to stop marketing messages, email ksrthreadhouse@gmail.com or message us on WhatsApp 9500767926. We may need to keep some records for legal reasons.

7. Cookies

We use cookies that are necessary for logging in, the shopping cart and security. You can block cookies in your browser, but parts of the store may then stop working.

8. Security

We use encrypted (HTTPS) connections and limit access to personal data. No system is completely secure, so please keep your login codes private.

9. Changes

If we change this policy we update the date below. Last updated: 1 October 2026.