Shipping Policy

1. Where we deliver

We deliver across India.

2. Dispatch time

Orders are packed and handed to the courier within 1–3 working days after your payment is received. Orders placed on Sundays and public holidays are processed on the next working day.

3. Delivery time

Delivery usually takes 2–7 working days within India after dispatch, depending on your location and the courier. Remote areas may take longer. These are estimates, not guarantees; delays caused by weather, strikes or the courier are outside our control.

4. Shipping charges

Shipping charges are calculated from your delivery pincode and the weight of the parcel and are shown clearly before you pay. We may offer free shipping above a minimum order value; when we do, it is shown on the website. Customers in Salem may also collect their order from our shop.

5. Tracking

Once your order is dispatched we send the courier name and tracking number by email and WhatsApp/SMS. You can also see the status in My Orders on the website.

6. Delivery address

Please enter a complete address with a correct pincode and a phone number that can be reached. If a parcel is returned to us because of a wrong or incomplete address, or because the parcel was refused or not collected, the re-shipping charge is payable by the customer.

7. Damaged or incorrect parcels

Please check the parcel when it arrives. If it is damaged, opened or the wrong item, tell us within 48 hours of delivery on 9500767926 (WhatsApp) or ksrthreadhouse@gmail.com, with clear photos of the parcel and the items. See our Refund & Return Policy.