Refund and Return Policy

1. Cancelling an order

• You can cancel an order before it is dispatched from My Orders on the website, or by calling/WhatsApp 9500767926. You receive a full refund.
• Once an order is dispatched it cannot be cancelled. You may refuse delivery or return it as described below.

2. Returns and replacements

• We accept a return or replacement within 7 days of delivery if the item is damaged, defective, or different from what you ordered, or if items are missing from the parcel.
• Please contact us with your order number and clear photos (and, for a damaged parcel, a photo of the outer packaging) on WhatsApp 9500767926 or ksrthreadhouse@gmail.com.
• The item must be unused and in its original packaging.
• After we approve the request we arrange a pick-up or tell you where to send the item. We then send a replacement or refund, as you prefer and as stock allows.

3. Items that cannot be returned

• Lace, cloth and other goods cut to the length you ordered.
• Items that have been used, stitched, washed or damaged after delivery.
• Items bought at clearance, where this was stated on the product page.
• Slight differences in colour caused by your screen or lighting are not a defect. If you need an exact match, send us a photo of your fabric on WhatsApp before ordering.

4. How refunds are paid

• Online payments (UPI / card / net banking): refunded to the same payment method within 5–7 working days after the refund is approved. Your bank may take a few more days to show it.
• Shipping charges are refunded only when the return is because of our mistake (wrong or damaged item).
• If an online payment was deducted but the order was not confirmed, the amount is refunded automatically within 5–7 working days. Contact us if it does not arrive.

5. Wholesale orders

The same rules apply to wholesale orders. For large or custom orders any special return terms are agreed in writing before the order is accepted.